ADMINISTRATIVE PROFESSIONAL presenting diversified experience within various environments. A team player, always willing to provide support and guidance to peers at all levels with excellent interpersonal, verbal, and written communication skills
SALARY: Negotiable
PROFESSIONAL EXPERIENCE
Power Development, LLC/Power Realty, LLC - Administrative Assistant - 1/28/08 to 10/27/08
In this position I was the Administrative Assistant and Receptionist as well. I was the first point of contact and answer the phone, routing them to the correct individual. I designed fliers for the different properties and events as well as a color brochure for use at trade shows. The Broker-in-Charge liked this brochure so much that she used it for the informational handout for people interested in certain properties rather than the information packet that had been previously developed. I had the responsibility of monitoring the Escrow account; doing the deposits and writing the checks for disbursement. When the offices were remodeled it was decided that we would get a new phone system and I was put in charge of getting information and bids on different systems that would work best for the office. I worked with the remodeling crew and made sure that the phone system was ready to be installed at the right time and was up and running correctly. When the economy dropped, the Real Estate market was dead and the company had no choice but to lay me off.
Specialty Living, Inc. - Merchandizing Assistant
2/22/06 to 12/14/07
Specialty Living, Inc is an internet retail store. I took the products the company was offering and put the pictures and product information on the web site. Data Entry included the maintenance of the products, product information and pricing that was already on the site. I worked with the Merchandising Manager to locate new products and contact their sales representative to get information on the products. When a product was selected to be sold, I then would work with the product representative/company so that we had all the correct information on site. The downturn had started in the economy and sells had dropped off. The company started letting people go so I felt it best to find other employment and resigned.
Tanyi’s Respite and Habilitation Services, Inc. – Secretary/Receptionist/Office Manager
8/2004 to 10/2005
Tanyi’s was a Mental Health Care company based in Shelby, NC. They had decided to expand and open an office in the WNC area. It was responsibility to help with the setup of the office and then maintain the office as Receptionist, Secretary for the councilors, and Office Manager. I worked closed with the Home Office to make sure that correct protocol was followed and confidentiality was maintained. I created and standardized different forms that were used for record keeping and maintained confidential information files. Tanyi’s also purchased a property in the area and designed it for a group safe house for clients needing to be out of their surrounds for a short period. I had the responsibility of helping oversee the remodeling of this facility and seeing that all Government standards and protocol were maintained. I also procured, and supervised, a company that cleaned the offices and the group home as well as maintained the landscaping of the home. Tanyi’s was unable to secure a good client base in WNC and was forced to close the Asheville Office and sell the group home.
Slosman Corporation – Assistant to CEO - 10/03 to 5/04
This position was a temporary position, for approximately 6 to 8 weeks, due to maternity leave for his current Assistant. My responsibilities were to assist the CEO with scheduling appointments, screening phone calls and emails. I attended meetings and took notes as well as assisted him with many personal tasks, i.e. paying bills, running errands, making deposits, making travel arrangements.
Blue Ridge Community Health Services, Inc. – Executive Secretary/Assistant to CEO
6/2001 to 12/2002
My responsibilities were to assist the CEO in the daily operations of the Health Center and be a liaison with the public and staff. This included maintaining the doctors’ schedules; scheduling executive-level meetings; recording minutes of various boards and committees, and Physician credentialing. When we had staff vacancies I voluntarily assumed, and expanded, my responsibilities to make sure nothing would drop thru the cracks. The CEO position was governed by the Board of Directors. The CEO and BOD were at odds with each other over certain issues. The BOD fired the CEO and in doing so terminate the CEOs immediate staff including myself and the CFO.
Asheville Board of Realtors – Board Coordinator
3/1999 to 4/2000
This position answered to the CEO. Responsibilities included assisting the CEO and the CFO. Supervising the front desk and the receptionist; working with the Director of Membership to keep Agents membership up to date by billing and processing payments for the Member Dues. This position was responsible for handling the details, including registration, notification and setup, for the local REXPO (Realtors Exposition). I attended, and recorded the minutes of, many of the committees and boards. I was responsible for setting up and scheduling education and training seminars as well as new member orientations. Due to personal reasons, I resigned this position.
Contractor's Seminars - Office Manager/Administrative Assistant 7/98 to 7/99
This was an all-encompassing position involving
all aspects of day-to-day operation. The
office consisted of 3 people. Judd
Johnson (owner and building contractor, had established this company to provide
seminars to people wishing to become licensed building contractors. Mr. Johnson was out of the office much of the
time and my responsibilities consisted of providing information to callers
inquiring about seminars and answering questions regarding the tests and laws
governing the licensing procedure; registration for seminars and mailing
information as requested; checking e-mail for requests and orders; researching
and gathering information on-line. Mr.
Johnson also established a small bookstore where potential contractors could
purchase books and study material relevant to the state exam. I was responsible for the sale and
registration of seminars; sale of books and materials; shipping and inventory
control of all materials. I organized
and packed the equipment and materials for the seminars and unpacked upon Mr.
Johnson’s return after the seminars.
QuickBooks Pro was used for AR/AP and invoicing. Seminar brochures were designed and maintained
with PageMaker 6 and then sent to the printers.
A database was kept and brochures were mass-mailed monthly. I researched and contacted database companies
to obtain lists for mailing purposes. I
established and maintained a relationship with the State Licensing Boards where
lists of applicants and information were obtained. I resigned this position.
The Alpha Group - Office Manager/Administrative Assistant - 1987 to 1991 and 1996 to 1998
I first came to The Alpha Group as the receptionist in
1987. As time progressed I was entrusted
with more tasks and responsibilities. My
job quickly evolved into a multifaceted position consisting of administrative
support for all departments, communications management and public liaison. I handled the building and ground maintenance
for the
Painter,
Patrick & Russell, CPA - Office
Administrator -
1995 to 1996
Charles Russell, one of the partners in the
firm, was familiar with me and my work thru Wilcox Travel. When Mr. Russell found that I was no longer
with Wilcox he called and offered me the job as the Office Administrator. The Firm had recently moved into a new office
space and needed many areas re-organized.
I proceeded to learn, implement and manage the telephone/voice mail
system and educated the staff on its use.
They had also recently purchased a new accounting program and I assumed
responsibility for installation and implementation. I spent a week in
Wilcox
World Travel & Tours - Executive
Assistant - 1992 to
1995
I joined Wilcox Travel as the Assistant to the Vice President (Wallace Wilcox). Responsibilities included maintaining his appointment schedule, arranging meetings and travel, correspondence and various other duties. Since the agents’ pay was based on commission, I arranged travel for the office staff and individuals who had won trips where no commission would have been awarded, therefore allowing the agents to concentrate on their clients needs. With my knowledge of computers and software, I was asked to assist the IT department. I assisted any office staff who was having a problem, not related to the hardware or network, therefore freeing the IT department from unnecessary work. In 1995 the President, Glenn Wilcox retired and Wallace assumed the position of President. Glenn Wilcox had an assistant as well who had been with the company for 15+ years therefore my position was eliminated.
Advanced Business Equipment – Office Assistant
Asheville, NC
I was called on to fill the temporary position of Front Desk/Receptionist through Phillips Staffing Temp Services. The previous receptionist had become disgruntled and walked out without notice leaving the company in disruption. I was able to step in, within the hour, to bring order back to the front office. The company had a busy 8-line phone system with over 30 separate extensions throughout the building. This position had previously been that of a receptionist/secretary consisting of answering the phone, routing calls to appropriate station, some typing and filing. Having the desire, and ability to handle more than this position required, I quickly started reorganizing the front office for maximum efficiency as well as taking on sales support for 7 sales representatives, advertising material design/preparation for different publications and flyers for mail-outs. E-mail retrieval and distribution and on-line research became daily tasks. Shortly thereafter, I was asked to assume the responsibility and supervise the installation of a new voice mail system as well as manage the system and train all personnel. Next I was given the responsibility of database management. In evaluating the database software and computer system, I found the program had not been properly installed and maintained. The person previously in that position had no knowledge of the program causing misplaced information. I worked to correct the problem and established and implemented protocol for entering and retrieving vital information. A person was hired to maintain the database and I was given the responsibility for supervising this position along with other duties. I was offered this position permanently but declined. My immediate supervisor was Pat Edwards who is no longer with ABE.
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